Refund & Returns Policy

We want you to love what you ordered. If you don’t, here’s exactly what happens.

7-day return window

You have 7 days from the date of delivery to initiate a return. No questions asked.

What’s eligible for return

  • Item must be unused and in its original condition.
  • Original packaging should be intact (or at least present — we understand boxes get opened).
  • Items damaged by misuse or normal wear are not eligible.

Damaged or wrong item received?

If your order arrives damaged or we sent the wrong item, you’re entitled to a full replacement or refund — and you don’t need to return the item. Just send us a photo on WhatsApp or email within 48 hours of delivery.

How to initiate a return

  1. WhatsApp us at +91-XXXXXXXXXX or email support@koshaco.shop with your order number.
  2. We’ll confirm eligibility and send you a prepaid return label within 24 hours.
  3. Pack and hand over to our courier. No trip to a post office needed.

Refund timeline

  • Once we receive and inspect the returned item (usually 2–3 business days after pickup), we process the refund.
  • Refunds are credited back to the original payment method within 5–7 business days.
  • For Cash on Delivery orders, refunds are issued via bank transfer (NEFT/IMPS). Please share your bank details when initiating the return.
  • GST is refunded in full as part of the product price.

Exchanges

We don’t offer direct exchanges at the moment. Please return the item for a refund and place a new order.

COD return note

COD orders can be returned, but the original Rs 50 COD charge is non-refundable (it covers cash collection costs).

Questions?

WhatsApp: +91-XXXXXXXXXX (English & Hindi) · Email: support@koshaco.shop